FAQ’s

Our FAQ section is designed to answer the most common questions about our services. Whether you’re looking for information on document processing, apostille requirements, or delivery options, this list provides quick and clear answers. If you have additional questions that are not covered here, feel free to contact us for personalized assistance

Would you like us to process the original document or a copy of the document?

Some documents, such as birth or marriage certificates and criminal record checks, require the apostille to be applied to the original. Others, like academic documents, can have the apostille applied to a copy.

When ordering online, you can specify your preference to avoid delays. If you choose the original, it must be sent to us. For academic documents, we can legalise a copy to avoid damaging the original. If selecting “Other,” include details of your requirements to ensure smooth processing. If unsure, verify with the requesting authority.

What is an Apostille Certificate?

An Apostille Certificate is a small document, approximately 15cm by 17cm, attached to official UK documents intended for use abroad in formal matters. Its purpose is to confirm the authenticity of official signatures or seals on the document it accompanies. Under international law, many countries have agreed to issue and accept Apostille Certificates from one another, simplifying the process of using documents across borders.

We can obtain an Apostille for most UK documents within 1–2 days. For a more detailed explanation of an Apostille Certificate, visit this webpage.

Is the Apostille Guaranteed?

We ensure the apostille is issued for any valid UK document that meets the required standards. If your document hasn’t been properly signed, stamped, or certified, we’ll guide you through the steps needed to legalise it. In cases where we’re unable to provide the apostille, we guarantee a full refund of the fee.

What is Embassy Attestation?

Embassy attestation is required when your document is being used in a country that is not part of the Hague Convention. If the country has adopted the Hague Convention, only an apostille certificate is needed. For non-member countries, the attestation process ensures your document is recognised and accepted. We provide expert assistance with embassy attestation to ensure your documents meet all the requirements.

Why Use the Apostille Service?

Our apostille and embassy attestation service provides a simple, fast, and reliable way to legalise your documents for international use. We handle the entire process, working with solicitors, the Foreign and Commonwealth Office, and embassies where needed. Using secure couriers, we manage all the steps for you, saving time and ensuring accuracy.

How Do I Order an Apostille?

Ordering an apostille is quick and straightforward. Complete the order form, send your document to us, and we’ll return it to you with the apostille certificate. For more detailed instructions, visit our ordering page. Some documents, like company records, can be emailed directly to us, and we’re happy to provide advice if needed.

How Do I Deliver My Documents?

To keep your documents secure, we recommend using a tracked or insured delivery method, such as Royal Mail Special Delivery or a reliable courier service. If you select standard post, please note it cannot be tracked or insured. For returning your documents, we offer courier delivery for added security and peace of mind.

How long does it take to get the apostille?

We aim to process all orders within 1–2 working days. However, delays can sometimes occur due to issues with the document, such as incorrect signatures or missing certifications. If this happens, our team will contact you promptly to provide guidance on how to resolve the issue. Processing times also depend on when the documents arrive at our office and whether they are prepared correctly. For urgent requests, we recommend using a guaranteed postal or courier service to avoid delays in transit

What documents can be apostilled?

Most UK-issued documents can be apostilled, including birth certificates, marriage certificates, academic qualifications, criminal record checks, power of attorney documents, and business-related papers like certificates of incorporation. If you’re unsure whether your document qualifies, our team can help.

What happens if my document is rejected?

If your document cannot be apostilled due to missing certifications or errors, we will contact you with clear instructions on how to correct the issue. Our team will guide you through the necessary steps to ensure your document is prepared properly.

Can I get an apostille for documents issued outside the UK?

No, apostilles can only be issued for documents originating in the UK. For foreign documents, you must apply for an apostille in the country where the document was issued.

Do I need to provide a translation of my document?

If your document is not in English and the receiving country requires a translation, you may need to provide a certified translation alongside the original. We can assist with this if necessary.

What is the difference between an apostille and embassy attestation?

An apostille is a certification confirming the authenticity of a document for use in countries that are members of the Hague Convention. Embassy attestation is required for countries outside the Hague Convention and involves additional verification steps by the relevant embassy.

What is the cost of getting an apostille?

The cost varies depending on the type of document, the processing time, and whether additional services like embassy attestation are required. Contact us for a detailed quote tailored to your specific needs.

Can I track my documents once sent?

Yes, we recommend using a tracked postal or courier service when sending your documents to us. Once processed, we can also provide tracking information for the return of your documents for added peace of mind.

Do you offer expedited services?

Yes, we offer expedited apostille services for urgent requests. Contact us to discuss your requirements, and we will prioritise your documents to ensure the fastest possible turnaround.

Why is an apostille needed?

An apostille is essential for legalising documents for international use, ensuring they are recognised as valid and authentic in countries that are part of the Hague Convention.

How do I contact your team for support?

You can reach our team by phone, email, or through our online contact form. We’re here to answer your questions and provide personalised assistance with your document legalisation needs.